Shipping & Returns Policy

Welcome to Dragonfly Gems.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Shipping

Estimated delivery times:

🇬🇧 United Kingdom: 2–5 business days

🌍 International: Delivery times vary by destination and will be shown at checkout where available.

Please note that delivery times are estimates and may occasionally be affected by postal delays or circumstances outside our control.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:
• Item must be unused and unworn.
• Item must be returned in its original condition.

Earrings

For hygiene reasons, earrings cannot be returned once worn unless they arrive damaged or faulty.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs of the issue.

Refunds

Approved refunds will be issued to the original payment method once the returned item has been received and inspected.

Contact

For any questions regarding your order, please contact:

Dragonflygemsz@gmail.com

Thank you for shopping with Dragonfly Gems 💎